Tony Hsieh, a Harvard graduate and CEO of Zappos, shows in this book the importance of creation of a right company culture that will automatically improve customer service and brand. Hsieh explains in detail Zappos distinct way of conducting business with Zappos commitment to excellent service to customers, employees, vendors and investors simultaneously.
Delivering Happiness reveals that Zappos true customer-centric culture is not at the expense of its care for employees by illustrating its employees pursuit of happiness outside of work with the company’s mission statement to deliver WOW through serviceĀ. Readers of the book will be inspired by Hsieh’s fresh philosophical views on creating and managing a successful company for everyone.
